Free & Easy Returns.
We’ve all been on the receiving end of Christmas presents that aren’t quite us. That’s why we’ve extended our returns period from 1st November until 31st January 2020 to make sure they’re getting the perfect gift.
There are multiple free ways to return your order. Returning to a Warehouse standalone store is our fastest returns method, click here to find your nearest Warehouse store. Or, use our returns portal to see all our methods in one place including paper-less (ideal if you don't have a printer) options.
Log in to our returns portal using your order number for the item(s) you want to return.
Select one of our trusted couriers (we're partnered with ASDA ToYou, Hermes, Collect + and Royal Mail) and print your label if required.
Post us your order and ensure you keep proof of postage.
We receive your return.
Once we've received your item your refund will be on its way.
Please allow up to 10 working days from receipt of the returned item to receive your refund.
You can return your order within one month of receiving it.
We regret that we are unable to refund or exchange earrings, swimwear that has been worn or monogram products.
We no longer include printed return labels in our parcels as part of our commitment to reducing paper waste and becoming a more sustainable retailer. Instead choose from our list of convenient, often paper-less (ideal if you don't have a printer) return options.