Delivery & Returns.

Got something to return?
Head to our returns portal to start your free return here.
You’ll need your email address and order number handy.

Delivery.
International Delivery.
Returns.

Delivery

Warehouse Limitless - CURRENTLY UNAVAILABLE

£9.99 For a whole year
Sign up for free next day delivery you can use again
and again – and again. No minimum spend.

  • UK only (excluding Northern Ireland).
  • Create an account with us to make sure you see Warehouse Limitless in the checkout.
  • Warehouse Limitless is a delivery service option which a customer can purchase for £9.99.
  • Select Warehouse Limitless in checkout when you are choosing your Delivery method.
  • When you purchase Warehouse Limitless you will be entitled to the unlimited use of the following delivery options: Standard Delivery, Click and Collect, Nominated Day Delivery, and Next Day Delivery for a period of 12 months effective from your first purchase.
  • For full terms and conditions click here.
  • Warehouse Limitless will not apply to your first purchase. Please wait until it has been dispatched to place a Limitless order. Following this, Warehouse Limitless will become an option for all subsequent orders.
  • Create an account with us to make sure you see Warehouse Limitless in the checkout.

Standard Delivery

Only £3.99
Free for orders over £60
Delivered in 3-5 working days

  • Delivered in 3-5 days (excluding bank holiday and weekends).
  • You'll receive an order confirmation email after purchase.
  • You'll receive a further email to confirm dispatch, no later than 5 days after purchase.
  • Sometimes we'll split your order into a number of different packages so that we can take advantage of the items in stock at different locations. Regardless of the number of deliveries you receive, you'll only be charged one delivery cost.
  • If we miss you we'll leave a calling card so you can easily rearrange delivery.
  • Residents of the Isle of Scilly, Isle of Man, Channel Islands, Scottish Highlands, Isle of Wight and Northern Ireland, this service may take an additional 2 days to reach you, under the '2 Day Offshore' carriage.
  • Has your parcel gone missing? Please wait up to 6 working days after ordering, then contact our customer service team.

Next Working and Nominated Day Delivery - CURRENTLY UNAVAILABLE

Only £4.99
Free for orders over £150
Order before 9pm* (Mainland UK)
Order before 3pm* (Northern Ireland)

NEXT WORKING DAY
(UK Mainland and Northern Ireland):

  • Place your order before 9pm for next day delivery*
  • To receive a Sunday delivery, choose Weekend Delivery and order by 1pm on Saturday*
  • If you order after 1pm on a bank holiday Monday, your order will arrive the following Wednesday*.
  • You'll receive an order confirmation email followed by a further email and text, the day of delivery, to confirm the hour you can expect your delivery to arrive.
  • A signature may be required as proof of delivery.
  • If we miss you we'll leave a calling card so you can easily rearrange delivery.
  • There are 1 day delays in the following postcodes: AB41 (1,6,7), AB42, AB43, AB53 (4,5,6). Unfortunately, the next day delivery service is not available to the following postcodes: AB, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3.P.S.
  • For residents of the Isle of Scilly, Isle of Man, Channel Islands, Scottish Highlands and the Isle of Wight this service may take an additional 2 days to reach you, under the '2 Day Offshore' carriage.

NOMINATED DAY DELIVERY
(UK Mainland and Northern Ireland):

  • You can select your delivery date up to 6 days in advance (excluding Bank Holidays).
  • To receive a Sunday delivery order by 1pm on Saturday and select Weekend Delivery.
  • To receive a Monday delivery order by 1pm on Sunday and select Next Working Day.
  • If you order after 1pm on a bank holiday Monday, your order will arrive the following Wednesday
  • You'll receive an order confirmation email followed by a further email and text, the day of delivery, to confirm the hour you can expect your delivery to arrive
  • A signature may be required as proof of delivery
  • If we miss you we'll leave a calling card so you can easily rearrange delivery
  • There are 1 day delays in the following postcodes: AB41 (1,6,7), AB42, AB43, AB53 (4,5,6). Unfortunately, the nominated day delivery service is not available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50,

Please note: *Whilst we will endeavour to fulfil all next day deliveries within the expected timeframe, there may be occasions where courier failures or unexpected events, such as extreme weather conditions or IT system failures, mean that this is not possible and we are therefore unable to guarantee next-day delivery times. We will always work hard to keep any issues to a minimum and will proactively remove the service or adjust the cut-off times to minimise any disruption to you. In the event of any issues arising we will contact you with further details of delays whenever possible.TR21-25, and ZE1-3.P.S.

Weekend Delivery - CURRENTLY UNAVAILABLE

Only £5.99
Free for orders over £150
Saturday & Sunday between 7:30am and 6pm

  • Mainland UK only
  • You can select your delivery up to 6 days in advance
  • For a Saturday delivery, place your order before 8pm on Friday.
  • For a Sunday delivery, place your order before 1pm on Saturday.
  • You'll receive an order confirmation email followed by a further email and text, the day of delivery, to confirm the hour you can expect your delivery to arrive
  • A signature may be required as proof of delivery
  • If we miss you we'll leave a calling card so you can easily rearrange delivery
  • There are 1 day delays in the following postcodes: AB41 (1,6,7), AB42, AB43, AB53 (4,5,6). Unfortunately, the nominated day delivery service is not available to the following postcodes: AB, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, and ZE1-3.P.S.

Local Collection

Standard - £3.99 - Free for orders over £60
Collect from local pick-up point in 3-5 working days
Express - £4.99 - Free for orders over £150 - CURRENTLY UNAVAILABLE
Collect from local pick-up point in 1-3 working days

  • UK mainland
  • Express delivered in 1-3 days (excluding bank holidays and weekends).
  • You'll receive an email with a Collect Code when you parcel arrives - you'll need this code to collect your parcel securely.
  • Please note: Some Collect Points are closed on Bank Holidays and opening hours may vary during the festive season.

Click & Collect - CURRENTLY UNAVAILABLE

Only £1.99
Free for orders over £50
Collect from your local Warehouse store in up to 5 working days
If the item is already in your selected store, you can pick it up on the same day.

  • Available at Warehouse standalone stores listed below.

Aberdeen
Birmingham Bullring
Bluewater
Cardiff
Cheltenham
Cribbs Causeway
Gateshead Metro Centre
Glasgow Braehead Park
Leeds Trinity
Leeds White Rose
London Argyll St
London Canary Wharf
London Stratford Westfield
Manchester Trafford
Nottingham Smithy Row
Sheffield Meadowhall Centre
York

**Click & Collect may not always be available in all stores.

International Delivery

Returns

Free & Easy Returns.

There are multiple free ways to return your order. Returning to a Warehouse standalone store is our fastest returns method. Find your nearest Warehouse store. Or, use our returns portal to see all our methods in one place. Choose from our list of convenient, often paper-less (ideal if you don't have a printer) return options.

We do not include printed return labels in our parcels as part of our commitment to reducing paper waste and becoming a more sustainable retailer.

1

To start, head to our returns portal. You’ll need your order number and email address handy.

2

Next, select which item(s) you want to return. Let us know why you’re returning it to help us make sure you love your Warehouse purchase next time.

3

Choose your preferred returns method (we're partnered with ASDA ToYou, Hermes, Collect + and Royal Mail). You can use the map feature to see which options are available near you.

4

If you opted for a returns method which requires a label, make sure to print this out and attach to the front of your parcel. If you opted for a printerless option, make sure to have your QR code available on your phone.

5

Once we've received your item your refund will be on its way.
Please allow up to 10 working days from receipt of the returned item to receive your refund.

You can return your order within 30 days of receiving it.

We regret that we are unable to refund or exchange earrings, swimwear that has been worn or monogram products.

Our Wedding Range and Menswear collection can only be returned via post. Unfortunately, we are unable to accept returns of this item in-store.