Terms and Conditions

 

These are the terms and conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from the Warehouse web site at www.warehouse.co.uk (the "Website").

The Website and Goods are provided by Warehouse Fashions Limited, a company registered in England under number 6822214 with a registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

The terms and conditions contain the following sections:

 

We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please email us at helpme@warehouse.co.uk.

Part 1 – Information about the Website and the Goods

This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

  • The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
  • All sizes and measurements are approximate;
  • All Goods are subject to availability - we may not be able to supply your order;
  • Any delivery estimates given on the Website or by email are estimates only;
  • The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

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Part 2 – Buying Goods

This Part sets out some terms which apply to your purchase of Goods from us through the Website.

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

  • Adding product to your shopping basket
  • Checkout step 1 – Login details
  • Checkout step 2 – address details
  • Checkout step 3 – payment details
  • Confirmation of order

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment of the price of the Goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for despatch.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an Order despatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order despatch email. A product which is not available will not be included in the contract for a product which is despatched.

All prices and charges on the Website are in UK pounds sterling or euros. Delivery charges may apply and these will be displayed in the order process.

All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is: 916499583

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Part 3 – Returning Goods

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep.

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us.

You can, at any time within one month of receiving Goods from us, cancel your contract and return any Goods to us.

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.

You must then, within one month of receiving the Goods, by sending them in a securely wrapped parcel to Warehouse Outlet, PO BOX 455, Witney, X28 9GD. We offer a free postal returns service on UK only sales when all goods purchased are returned. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the goods. In addition, on UK only sales, you may return the Goods by taking them and the returns slip to one of our stores. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible.

We will refund to the payment card the price paid for the Goods returned to us, along with any charges for the original delivery of the Goods to you (where appropriate).

Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email helpme@warehouse.co.uk that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns slip as above.

Nothing under these terms and conditions affects your statutory rights.

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Part 4 – General terms relating to our relationship with you

This Part 4 sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

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