This Part 1 sets out some terms about information on the Website, descriptions of Goods and how you use the Website. Separate Notices and Disclaimers may apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

The rights in all software and content made available to you on or through the Website are our property or the property of our licensors and all such rights are reserved by us and our licensors. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on the Website nor may you use any such content in connection with any business or commercial enterprise.

Warehouse is a trade mark belonging to us and no licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without our written permission.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

• The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
• All sizes and measurements are approximate;
• All Goods are subject to availability - we may not be able to supply your order;
• Any delivery estimates given on the Website or by email are estimates only;
• The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa; and
• We may need to change the Goods to reflect changes in relevant laws and regulation requirements.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

This Part 2 sets out some terms which apply to your purchase or reservation of Goods from us through the Website.

Part 2a - Purchase

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

• Adding product to your shopping basket
• Checkout step 1 – Login details
• Checkout step 2 – address details
• Checkout step 3 – payment details and confirmation of Order

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your Order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment both of the price of the Goods and any applicable delivery charges before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for despatch with the exception of from 90 minute delivery orders, whereby payment will be processed upon receipt of your Order.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you and send you an Order dispatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order despatch email. A product which is not available will not be included in the contract for a product which is dispatched.

All prices and charges on the Website are in UK pounds sterling (although we provide an indicative price in other currencies). Delivery charges may apply and these will be displayed in the order process.

All prices are, unless otherwise stated, inclusive of UK VAT and other applicable UK taxes. Our VAT number is: 927570405. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.

If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.

For customers using a Warehouse Card promotional discount code, please note this discount is only applicable when purchasing on your Warehouse Card.

Part 2b - Reservation

You can make an offer to reserve Goods for collection in store (your "Reservation") by completing the staged process on the Website as set out below:

• Selecting the 'reserve' option in your shopping basket;
• Entering your postcode for the location in which you are placing your order (e.g. home);
• Selecting a store from the five options provided;
• Create a new user account or log in as an existing user if you are a returning customer; and
• Accept the summary order.

Your Reservation does not form a binding contract until your Goods have been collected in-store and paid for in full.

On receipt of your Reservation, we will send you a Reservation acknowledgement email to the email address which you provide in the Reservation process. This Reservation acknowledgement email will contain your Reservation number, details of the Goods reserved and a delivery estimate. Note that this email is only to acknowledge that your Reservation has been received, and is not acceptance by us of any offers to purchase Goods.

The reservation and collection service is available in stand-alone stores only throughout the UK and Ireland.

Goods reserved will only be held within your nominated store for collection for a period of one (1) working day. We will not always be able to deliver pre-ordered Goods within thirty (30) days of the date you place your Order. The Website will specify when we expect the pre-ordered Goods to become available but this is an indication only and we will not be obliged to dispatch the pre-ordered Goods to you within this time as problems with new products can occur and suppliers may let us down. As with all Goods, an offer made by you to purchase pre-ordered Goods shall only be deemed to be accepted by us when we dispatch the Goods to you and send you an Order dispatch email.

If you order Goods from our Website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

The Reserve and Collect service is unavailable throughout the Christmas period.

Part 2c - Delivery

We currently offer the delivery options detailed at our delivery page.

We endeavour to ensure that the Goods that you order are provided by the agreed delivery date and where applicable time, however, delays are occasionally inevitable due to unforeseen circumstances. Neither Warehouse nor our nominated carrier shall be under any liability for any delay or failure to deliver the Goods within the estimated time frame.

Delivery of all Goods outside of the EU will be seven (7) - ten (10) days, except where this is not possible due to external factors such as terrorism or adverse weather, for example.

Delivery costs are as follows:

• UK: from £3.99
• Republic Of Ireland: from 4.99€
• Europe: €9.99
• USA & Australia: $10
• Rest of World: $25

Risk of loss and damage of the Goods passes to you on the date and time of delivery of the Goods.

We ship to any British Force Post Office address ("BFPO"). The procedure is no different from mainland England shipping - simple enter your full BFPO address in the checkout including the BFPO postcode.

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep.

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any Goods you must complete the returns slip and enclose this with the Goods you are returning. We regret that for reasons of hygiene, we are unable to refund or exchange earrings.

You can, at any time within thirty (30) days of receiving Goods from us, (fourteen (14) days for reduced or sale Goods) cancel your contract and return any Goods to us as long as the original labels are still on the garments.

You must then, within thirty (30) days of receiving the Goods, (fourteen (14) days for reduced or sale Goods) return the Goods to us by using the following methods:

• sending them in a securely wrapped parcel to Warehouse Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT; or
• on UK sales only by returning them with the returns slip to your nearest standalone store; or
• By using the Collect+ service

We offer a free postal returns service on UK only sales. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the Goods. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession and all labels must remain intact. The Goods must be returned to us intact, undamaged as soon as reasonably possible. We will refund to the payment card the price paid for the Goods returned.

To use the free Collect+ service (UK only), you can return your unwanted good(s) to any parcel drop point located in over 3,800 local stores - please ensure you include your completed dispatch note. You’ll receive proof of postage and a code to track your return online. Click here to find your local Collect+ store or text COLLECT and your postcode to 84555 (e.g. COLLECT NG23 5 HD). Texts to 84555 are charged at your standard network rates and texts from 84555 are free to receive. Full terms and conditions at www.collectplus.co.uk/smsterms

In addition to the rights granted under this Part 3, UK, ROI and EU customers enjoy cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contract Regulations") as amended or superseded from time to time. You can cancel your contract before the end of the statutory cancellation period (fourteen (14) working days from the day after you receive the Goods) by sending us written confirmation of cancellation from you. We will need you to complete the Withdrawal Form here and return it back to us. You will find details on how to send this back to us on the Withdrawal Form or you can cancel your order by forwarding the Withdrawal Form by email to helpme@Warehouse.co.uk. You must then return the Goods to us in the manner specified in this Part 3 in order to receive your refund.

Nothing under these terms and conditions affects your statutory rights.

Returning Goods to Store (UK & ROI only)

If you wish to return items to a Warehouse store, you must take them within one month of dispatch, (fourteen (14) days for reduced or sale products) to one of our UK Warehouse standalone stores using the dispatch note enclosed in your parcel as your receipt. This facility is not available at any Warehouse concession, outlet or department store or outside of the UK or ROI.

The dispatch note must be presented and you will be asked for the reason for the return and whether you wish for to exchange the product or obtain a refund. We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that knickers, G-strings and swimwear are tried on over your own underwear. We reserve the right to refuse returns of Goods where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

Click here to find your nearest Warehouse store.

Returning Goods by Post (International & European orders)

If you wish to return your Goods by post, follow the instructions outlined below:

• Write your name, address, postcode and order number on the returns form.
• Complete the returns form and enclose it with your Goods.
• Ensure your Goods are in a securely wrapped parcel and place a returns address label on the parcel.
• The returns address is Warehouse Fashions Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxford, United Kingdom OX29 5UT.
• Send the parcel (with enclosed returns forms) to us using the nominated carrier specified on the delivery note enclosed with the Goods. Ensure that you obtain a stamp (or other proof of posting) on the despatch note which you should retain until you receive your refund.
• Please note that we will only accept returns dispatched through our nominated carriers.

Please remember to complete the returns form with your returned Goods.

The delivery cost of returning the Goods to us is your responsibility. All customs and import duties will be your responsibility. When booking your return you should select ‘duty payable by sender’.

If you return a faulty Goods to us, you will be liable for the import duty (but we will refund this once we have received the product and established that the product is faulty) on the condition that you send proof of this to us via the contact us page on the Website. Please note that the refund will be made by BACS only, to your bank account (please provide details of this when you contact us).

Refund will be made within fourteen (14) days from receipt of the returned item.

This Part 5 sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

All communications from you to us must be made in English.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

Once activated, the Warehouse Gift Card is redeemable for full or part payment of products on our website warehouse-london.com by entering the card number and the PIN number beneath the scratch off PIN panel, and in Warehouse stand alone stores, within the UK and ROI upon presentation. The amount of your purchase will be deducted from the balance on the card.

Gift cards may be used in the following ROI concessions: Dubline Clerys, Tullamore tempest, Omni Park Tempest.

Gift Cards cannot be refunded, exchanged for cash or vouchers, or be used to settle any outstanding Warehouse account card.

Please treat your Gift Card as cash, Warehouse cannot be responsible for lost, damaged or stolen cards and cannot be replaced.

The minimum amount to activate or top up a Gift Card is £1/€1 and the maximum card limit is £600/€500. Gift cards can be topped up at any till point in store by informing the sales advisor of the amount to be added. Gift Cards are not for resale.

Your Gift Card balance may be checked in store or online at warehouse-london.com or by contacting Customer Services here

All refunds of goods or services purchased with your Gift Card will be made in accordance with Warehouse refund policy. This does not affect your statutory rights.

Visit Gift Cards in order to purchase a Gift Card online.

If you have made a mistake on your order, please contact Customer Services and we will do our best to rectify the problem.

Gift Cards expire 2 years from its last use. Any balance remaining will be reduced to nil and forfeited.

Warehouse reserves the right to amend these terms and conditions and any such change will be effective once included in the text of the terms and conditions published on warehouse-london.com relation to gift cards. You should check the terms and conditions posted here periodically to ensure that you are aware of and comply with the current version.

Purchase is necessary.

This promotion is open to residents in the United Kingdom aged 18 years' old and over, only.

This promotion entitles a customer to free standard delivery during the Promotional Period when total order value equals or exceeds £60 and when purchasing on the Warehouse website www.warehouse.co.uk (the "Website") only (the "Warehouse Discount").

This offer entitles a customer to free standard delivery (the "Warehouse Discount") on the Warehouse website www.warehouse.co.uk (the "Website") and is automatically applied at checkout.

This Promotion excludes next day, nomimated day, weekend and evening delivery options and is subject to the usual delivery restrictions.

This Promotion is not permitted to be used in conjunction with any other delivery offer.

Only one (1) Promotion can be redeemed per transaction, per person. The Promotion is non refundable, non-transferable and cannot be redeemed for cash.

This Promotion is not open to anyone associated with the Promotion; either employees, friends, families or agents. This includes employees of Aurora Fashions Group Limited and its group companies.

The promoter may collect personal information for the purpose of administering this Promotion. The promoter will use your details to keep you informed of relevant offers and other marketing communications (which you can unsubscribe from at any time). By providing your details you are providing your consent to these terms and the Warehouse privacy policy.

The promoter reserves the right to cancel, amend, terminate or temporarily suspend this Promotion in the event of any circumstances outside the promoter’s reasonable control.

Customers are deemed to have accepted and agreed to be bound by these terms and conditions upon redeeming the Promotion. The promoter reserves the right to refuse to accept the Promotion Code if the customer breaches these terms and conditions.

Your statutory rights are not affected. This Promotion is governed by English law and subject to the exclusive jurisdiction of the English courts if you are resident in England and Wales, the non-exclusive jurisdiction of the Scottish courts if you are resident in Scotland and the non-exclusive jurisdiction of the Northern Ireland courts if you are resident in Northern Ireland.

To be read in conjunction with the Warehouse' privacy policy and Warehouse' terms and conditions on the Website. Promoter: Warehouse Fashions Limited (registered company number: 6822219), The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT.

VIP delivery is available to selected customers only and cannot be shared. Customers must have opted in through an email sent to their registered Warehouse email address between 8th-22nd September 2017. Opt ins after this period will not be valid, nor will opt ins from any copied or forwarded emails.

Once opted in the offer entitles the customer to free UK delivery on all orders from 8th-22nd September 2017 (inclusive) when using the same Warehouse account as was opted in during the time period stipulated above (excludes evening delivery).

Free UK delivery will be automatically applied at checkout to registered VIP customers during the offer period.

Premium / Next Day delivery may not be available over busy periods or holidays. During these periods VIP customers will only be eligible for Free Standard Delivery.

Purchase is necessary.

The discount is available to residents of the United Kingdom and the Republic of Ireland aged 16 years or over only.

To be eligible and to redeem the 10% discount on all full priced merchandise only, you must be a NUS Cardholder, NUS Extra Cardholder or UNiDAYs Member. To redeem your discount online, you must enter your NUS Extra student card number on the Warehouse website at the checkout or log into your UNiDAYs account to receive a unique discount code. For the avoidance of doubt, the UNIDAYs discount is only redeemable on the Warehouse Website. To redeem your NUS or NUS Extra discount in a Warehouse Standalone Store or Concession, you must show a valid student card at the till point which includes photographic ID. The discounts are available in all Warehouse Standalone Stores and Concessions excluding John Lewis Department Stores, Outfit Stores and all Factory Outlets. All participating store locations can be found on the Warehouse Website and the discount is not available in conjunction with any other offer, discount, competition, promotion or Warehouse gift voucher.

20% student discount offer is available to selected customers between 11th September - 8th October at 23.59pm.

The discount is non refundable, non transferable and cannot be redeemed for cash.

The discount is not valid on Warehouse delivery services.

This discount is not open to anyone associated with the discount; either employees, friends, families or agents. This includes employees of Aurora Fashions Group Limited and its group companies.

The Promoter reserves the right to cancel, amend, terminate or temporarily suspend this discount in the event of any circumstances outside the Promoter’s reasonable control.

Your statutory rights are not affected. This discount is governed by English law and subject to the exclusive jurisdiction of the English courts.

To be read in conjunction with the Warehouse privacy policy on the Warehouse Website.

Promoter: Warehouse Fashions Limited (registered company number: 6822219), The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire OX29 5UT.