Terms & Conditions

These are the terms and conditions which will apply to your purchase of clothing, accessories and other goods ("Goods") from the Warehouse web site at www.warehouse.co.uk (the "Website").

The Website and Goods are provided by Warehouse Fashions Limited, a company registered in England under number 6822214 with a registered office at The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT ("we", "us", "our"). When we refer to "you" and "your" we mean the user of the Website and purchaser of Goods.

These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this Website.

The terms and conditions contain the following sections:

• Part 1 – Information about the Website and the Goods
• Part 2 – Buying and Reserving Goods
• Part 3 – Returning Goods
• Part 4 – General terms relating to our relationship with you
• Part 5 – Special terms and conditions relating to the from 90 minute delivery service
• Part 6 – Competitions and Promotions
• Part 7 –Gift Cards

 

We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the Website. You should check the terms and conditions posted on the Website periodically to ensure that you are aware of and comply with the current version.

If you have any questions about the terms and conditions, the Goods or the Website please email us at helpme@warehouse.co.uk.

Part 1 – Information about the Website and the Goods

This Part sets out some terms about information on the Website, descriptions of Goods and how you use the Website.

Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You should bear in mind that buying clothing and accessories over the internet provides a different shopping experience to buying in-store. In particular you acknowledge that:

• The colours which are shown for the Goods on the Website will depend on many factors – including your display settings;
• All sizes and measurements are approximate;
• All Goods are subject to availability - we may not be able to supply your order;
• Any delivery estimates given on the Website or by email are estimates only;
• The Goods and promotions which are offered on the Website may not be available in-store, and vice-versa.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

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Part 2 – Buying and Reserving Goods

This Part sets out some terms which apply to your purchase or reservation of Goods from us through the Website.

Part 2a - Purchase

You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:

• Adding product to your shopping basket
• Checkout step 1 – Login details
• Checkout step 2 – address details
• Checkout step 3 – payment details
• Confirmation of order

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment of the price of the Goods before we can accept any offers. Where you select to pay by credit or debit card we will process the payment at the time of preparing your Goods for despatch.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we despatch that product to you or to your nominated store as selected by you and send you an Order despatch email which includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance. If a product is not available we will include details of the unavailable product in the Order despatch email. A product which is not available will not be included in the contract for a product which is despatched.

All prices and charges on the Website are in UK pounds sterling or euros. Delivery charges may apply and these will be displayed in the order process.

All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes. Our VAT number is: 916499583

Part 2b - Reservation

You make an offer to reserve Goods for collection in store (your "Reservation") by completing the staged process on the Website as set out below:

• Selecting the 'reserve' option in your shopping basket
• Entering your postcode for the location in which you are placing your order (e.g. home)
• Selecting a store from the five options provided
• Create a new user account or log in as an existing user if you are a returning customer
• Accept the summary order



Your Reservation does not form a binding contract until your Goods have been collected in store and paid for in full.

On receipt of your Reservation, we will send you a Reservation acknowledgement email to the email address which you provide in the Reservation process. This Reservation acknowledgement email will contain your Reservation number, details of the Goods reserved and a delivery estimate. Note that this email is only to acknowledge that your Reservation has been received, and is not acceptance by us of any offers to purchase Goods.

The reservation and collection service is available in stand alone stores only throughout the UK and Ireland.

Please take two forms of personal identification e.g. driving license or utility bill and your reservation to the store for collection.

Goods reserved will only be held within your nominated store for collection for a period of one working day.

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Part 3 – Returning Goods

This Part 3 sets out the terms which govern your right to return any Goods that you do not want to keep.

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us.

You can, at any time within one month of receiving Goods from us (14 days for sale goods), cancel your contract and return any Goods to us.

When we deliver your Goods to you we will include a returns slip, and information on how to return Goods to us. If you want to return any items you must complete the returns slip and enclose this with the items you are returning.

You must then, within one month of receiving the Goods,(14 days for sale goods), by sending them in a securely wrapped parcel to Warehouse Returns, PO BOX 455, Witney, X28 9GD. We offer a free postal returns service on UK only sales when all goods purchased are returned. In order to take advantage of this service, please follow the instructions on the delivery note enclosed with the goods. In addition, on sales in the UK and Ireland only, you may return the Goods by taking them and the returns slip to one of our stores. Once you decide to return the Goods you must not use them and must take reasonable care of them while they remain in your possession. The Goods must be returned to us intact, undamaged as soon as reasonably possible.

We will refund to the payment card the price paid for the Goods returned to us, along with any charges for the original delivery of the Goods to you (where appropriate).

Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email helpme@warehouse.co.uk that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us along with the returns slip as above.

Nothing under these terms and conditions affects your statutory rights.

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Part 4 – General terms relating to our relationship with you

This Part 4 sets out some general terms that govern our relationship with you and purchases by you.

We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.

These terms and conditions set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. They may only be varied where separately agreed in writing between you and us.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

Save to the extent that you exercise your right as a consumer to bring an action in or rely on the laws of your country of domicile, the interpretation, construction, effect and enforceability of these terms and conditions shall be governed by English Law, and you and we agree to submit to the non-exclusive jurisdiction of English courts for the determination of disputes.

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Part 5 – Special terms and conditions relating to the from 90 minute delivery service

In the event that you are eligible for our from 90 minute delivery service and select this option, you will be redirected to the following site operated by Eagle Eye Solutions Limited shutl.warehouse-stores.com. Delivery charges for products ordered from this site will be charged at a flat fee of £9.99.

The terms and conditions referred to above will apply to an order placed through our from 90 minute delivery service unless expressly stated.

The staged process by which you complete your order through the from 90 minute service is as set out below:

• Adding product to your shopping basket;
• Adding details of any promotional discount that you may be entitled to;
• Selecting the 90 minute delivery option at the checkout. At this point you will be redirected to shutl.warehouse.co.uk;
• Inserting address details to ensure eligibility, subject to stock and courier availability;
• Confirmation of order and payment through the redirected website.

Any Orders placed through the from 90 minute delivery service will not be detailed under the My Account section of warehouse-stores.com. Confirmation and email communication will be sent directly from shutl including the ability to track orders via GPS.

Any promotional code must be inserted before you are redirected to shutl.warehouse-stores.com in order for it to be applied to your Order.

Products ordered are subject to availability and if a product is not available we will provide you with a full refund for that product. A product which is not available will not be included in the contract for a product which is despatched.

If your full order cannot be fulfilled we will contact you to confirm whether you wish to continue with the remainder of your Order. If you cannot be contacted upon the day that your order is placed we will proceed to fulfill your Order with the stock available.

If you want to return any products to us you must within one month of receiving the Goods (14 days for sale) products return the Goods to us by returning them to a UK stand alone store with your till receipt and your order confirmation email in order to receive a refund or an exchange. No other method of return will be accepted.

We regret that for reasons of hygiene, we are unable to refund or exchange earrings. Please ensure that Knickers, G-strings and Swimwear are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done. Please ensure you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.

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Part 6 – Competitions and Promotions

When more than one discount code is available to use at warehouse.co.uk, customers can only redeem one discount code per order.

Warehouse Cardholders Extra 15% off Sale - Valid until 20th Dec
Terms and Conditions: 1. This offer entitles Warehouse Cardholders to an extra 15% off sale items only in all Warehouse solus stores and online (using code SALETREAT) until Tuesday 20th December 2011. 2. Only one discount may be used per transaction. 3. Warehouse reserves the right to change, amend or withdraw this offer at any time with no prior notice. 4. Returned items will be refunded at the discounted price paid. Your statutory rights are not affected. 5. Cash value of offer is 0.0001p. Promoter: Warehouse Fashion Ltd, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney OX29 5UT.

25% off for Family & Friends - 23rd November to 30th November 2011
Terms and Conditions: Discount promotion is available from Wednesday 23rd – Wednesday 30th November on full price items only. To qualify for the 25% discount promotion present this voucher to a member of staff at the till point. Only one voucher may be used per transaction. This offer is only valid in Warehouse stand alone stores across the UK and ROI (not valid in concessions, on concession websites). To use this offer online simply enter the promotional code on the email / flyer at the checkout. This offer is not valid on Warehouse Exclusives. This discount promotion is not valid on postage and packaging costs. No cash equivalent of the discount promotion will be offered at any time. This discount promotion cannot be used in conjunction with any other offer to purchase gift cards or gift vouchers. Only original discount promotion vouchers will be accepted. Damaged, defaced and photocopied discount promotion vouchers cannot be accepted or exchanged. Warehouse Fashions Limited reserve the right to change, amend or withdraw this discount promotion at any time with no prior notice. This discount promotion is not open to employees of Aurora Fashions Group Limited and it’s group companies. Returned items will be refunded at the discounted price paid. Your statutory rights are not affected.Promoter: Aurora Fashions Group Limited, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney OX29 5UT. Staff to process under: WAREHOUSE till code 420

Christmas Fashion Fix competition
Terms and Conditions:


• No purchase is necessary
• The competition is open to residents of England, Wales and ROI aged 18 years or over
• The competition start date is 21st November and the final closing dates and details of each prize are listed below
• Ultimate Christmas Party: 27/11/11
• The selected winner will win £1000 to put towards a Christmas party in their local town once confirmed. Warehouse will choose a venue and drinks and food will be included only up to the value of £1000
• £1000 shopping spree: 04/12/11
• The selected winner will win £1000 Warehouse vouchers to spend in store or online on full price items only. Excluding Shivani Chavda for Warehouse and Warehouse Exclusives
• £1000 gifts: 11/12/11
• The selected winner will win £1000 vouchers to spend on gifts for Christmas at Warehouse. Excluding Shivani Chavda for Warehouse, Warehouse Exclusives and jewellery
• £1000 Christmas wardrobe: 22/12/11
• The selected winner will win £1000 vouchers to spend on full price products from Warehouse. Excluding Shivani Chavda for Warehouse, Warehouse Exclusives and jewellery
• A person can enter the competition once by visiting http://www.warehouse.co.uk/christmas and taking the online quiz and completing all of the necessary fields, entry will be accepted
• Only one entry per person per prize. More than one entry or entries delivered late, are illegible, incomplete, offensive, deemed not suitable for viewing or other wise not in accordance with these terms and conditions will not be accepted and removed where necessary
• Entries made through agents, third parties other than Facebook, organised groups or any entry duplication method will not be accepted
• One winner will be chosen for each prize by an unbiased adjudicator and will win the prizes listed above, details of which will be sent to the winner once the competition is closed
• The winner will be notified in writing within 30 days after the closing date. If the winner is not contactable within 30 days after the closing date, an alternative winner will be chosen at random
• Warehouse reserves the right to change, amend or withdraw this competition at any time with no prior notice
• The winner will be contacted to be asked for content to be used on warehouse.co.uk and our social media sites
• The winners name will be available on request from 18th December to 18th January 2011 Warehouse Fashions Limited by sending a stamped self address envelope
• This competition is not open to anyone associated with the offer; either employees, friends, families or agents. This includes employees of Aurora Fashions Group Limited and its group companies
• Your statutory rights are not affected
• Entry into this competition implies acceptance of these terms and conditions
• To be read in conjunction with our privacy laws on our website warehouse.co.uk
• Promoter: Warehouse Fashion Ltd, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney OX29 5UT.

25% off 13th November 2011 to 20th November 2011
Terms and conditions: this offer entitles you to 20% off in Warehouse stand-alone stores only and on Warehouse.co.uk until midnight November 20th 2011 (offer not valid in Warehouse concessions and concession websites). To use this offer online, simply enter promotional code at the checkout. The discount is not valid on postage and packaging costs. No cash equivalent of the offer will be offered at any time. This offer cannot be used in conjunction with any other offer or on purchases with or to purchase Warehouse gift vouchers. Warehouse reserves the right to change, amend or withdraw this offer at any time with no prior notice. This offer is not open to employees of Warehouse Fashions Holdings Limited, Aurora Fashions Group Limited and any other associated companies. Returned items will be refunded at the discounted price paid. Your statutory rights are not affected. Promoter: Warehouse Fashions Ltd, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney OX29 5UT.

15% off 35 years semi-precious coral bracelet
Terms and conditions: this offer entitles you the owner of the 35 years semi-precious Warehouse coral bracelet to 15% off full-price merchandise only in Warehouse stand-alone stores only from 3rd November 2011 to 31st December 2011 when presented in store (offer not valid in Warehouse concessions, concession websites or Warehouse.co.uk). Only one discount may be used per transaction and will be automatically reduced at the time of purchase in Warehouse stand-alone stores. The discount is not valid on postage and packaging costs. No cash equivalent of the offer will be offered at any time. This offer cannot be used in conjunction with any other offer or on purchases with or to purchase Warehouse gift vouchers. This offer cannot be used on discounted or exclusive items, luxe or Warehouse Loves pieces. Damaged and defaced bracelets cannot be accepted or exchanged. Warehouse reserves the right to change, amend or withdraw this offer at any time with no prior notice. This offer is not open to employees of Warehouse Fashions Holdings Limited, Aurora Fashions Group Limited and any other associated companies. Returned items will be refunded at the discounted price paid. Your statutory rights are not affected. Promoter: Warehouse Fashions Ltd, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney OX29 5UT.

25% off birthday voucher
Terms and conditions: this voucher entitles you to 25% off all full-price merchandise in Warehouse stand-alone stores only and on Warehouse.co.uk from 13th November 2011 (offer not valid in Warehouse concessions and concession websites). Only one voucher may be used per transaction and must be handed in at the time of purchase in Warehouse stand-alone stores. To use this offer online, simply enter promotional code featured on your voucher at the checkout. The discount is not valid on postage and packaging costs. No cash equivalent of the offer will be offered at any time. This offer cannot be used in conjunction with any other offer or on purchases with or to purchase Warehouse gift vouchers. Only original vouchers will be accepted. Damaged, defaced and photocopied pages cannot be accepted or exchanged. Warehouse reserves the right to change, amend or withdraw this offer at any time with no prior notice. This offer is not open to employees of Warehouse Fashions Holdings Limited, Aurora Fashions Group Limited and any other associated companies. Returned items will be refunded at the discounted price paid. Your statutory rights are not affected. Promoter: Warehouse Fashions Ltd, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney OX29 5UT.

35% off birthday voucher
Terms and conditions: this voucher entitles you to 35% off all full-price merchandise in Warehouse stand-alone stores only and on Warehouse.co.uk from 13th November 2011 (offer not valid in Warehouse concessions and concession websites). Only one voucher may be used per transaction and must be handed in at the time of purchase in Warehouse stand-alone stores. To use this offer online, simply enter promotional code featured on your voucher at the checkout. The discount is not valid on postage and packaging costs. No cash equivalent of the offer will be offered at any time. This offer cannot be used in conjunction with any other offer or on purchases with or to purchase Warehouse gift vouchers. Only original vouchers will be accepted. Damaged, defaced and photocopied pages cannot be accepted or exchanged. Warehouse reserves the right to change, amend or withdraw this offer at any time with no prior notice. This offer is not open to employees of Warehouse Fashions Holdings Limited, Aurora Fashions Group Limited and any other associated companies. Returned items will be refunded at the discounted price paid. Your statutory rights are not affected. Promoter: Warehouse Fashions Ltd, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney OX29 5UT.

Shivani Chavda for Warehouse
TERMS AND CONDITIONS: 1. Items from the Shivani Chavda for Warehouse collection purchased online cannot be returned to store. Items bought online can only be returned back to the website. 2. The Shivani Chavda for Warehouse collection is excluded from any discounts and percentage off promotions that may be available to use both online and in store. 3. Warehouse reserves the right to change, amend or withdraw this offer at any time with no prior notice. Your statutory rights are not affected. Promoter: Warehouse Fashion Ltd, The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney OX29 5UT.

 

Part 7 – Gift Card Terms and Conditions

Once activated, the Warehouse Gift Card is redeemable for full or part payment of products on our website www.warehouse.co.uk by entering the card number and the PIN number beneath the scratch off PIN panel, and in Warehouse stand alone stores, within the UK upon presentation.  Gift Cards may not be used in concessions or the Cheltenham store. The amount of your purchase will be deducted from the balance on the card.

Gift Cards may only be used in our stand alone stores within the UK and for online purchases. 

Gift Cards cannot be refunded, exchanged for cash or vouchers, or be used to settle any outstanding Warehouse account card.

Please treat your Gift Card as cash, Warehouse cannot be responsible for lost, damaged or stolen cards and cannot be replaced.

The minimum amount to activate or top up a Gift Card is £1 and the maximum card limit is £500.  Gift cards can be topped up at any till point in store by informing the sales advisor of the amount to be added.  Gift Cards are not for resale.

Your Gift Card balance may be checked in store, online at www.warehouse.co.uk or by phoning Customer Services on 0845 122 2251.

All refunds of goods or services purchased with your Gift Card will be made in accordance with Warehouse refund policy. This does not affect your statutory rights.

Follow the link www.voucherexpress.co.uk/verse/warehouse in order to purchase a Gift Card online.

If you have made a mistake on your order, please ring Customer Services 0845 122 2251 and we will do our best to rectify the problem.

Gift Cards expire 2 years from its last use. Any balance remaining will be reduced to nil and forfeited.

Gift cards cannot currently be issued or redeemed in the following stores; Arklow, Athlone, Blanchardstown, Cheltenham, Cork, Dublin and Galway.

Warehouse reserves the right to amend these terms and conditions and any such change will be effective once included in the text of the terms and conditions published on www.warehouse.co.uk in relation to gift cards.  You should check the terms and conditions posted on www.warehouse.co.uk periodically to ensure that you are aware of and comply with the current version.  

Gift Card Customer Services: 0845 122 2251

Please click this link to be re- directed to our privacy laws.

Issued by:  Warehouse Fashions Limited
Registered office:  The Triangle, Stanton Harcourt Industrial Estate, Stanton Harcourt, Witney, Oxfordshire, OX29 5UT

Gift Card Terms and Conditions - Card

This Gift Card’s use is subject to the current terms and conditions which may be viewed online at www.warehouse.co.uk.

This Gift Card is only redeemable in Warehouse stand alone stores, or for online purchases.  This Gift Card cannot be refunded, exchanged for cash or vouchers, or be used to settle any outstanding Warehouse account card and will expire 2 years from its last use whereby the balance remaining will be reduced and forfeited.  Please treat your Gift Card as cash, Warehouse cannot be responsible for lost, damaged or stolen cards and cannot be replaced. The balance of this Gift Card can be checked at any time in store, online at www.warehouse.co.uk or by phoning Customer Services on 0845 122 2251.

The minimum amount to activate or top up a Gift Card is £1, or in the case of Gift Cards issued for use in the ROI €1 and the maximum card limit is £500, or in the case of Gift Cards issued for use in the ROI €500.  Gift cards can be topped up at any till point in store by informing the sales advisor of the amount to be added.  Gift Cards are not for resale.

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